Customer Success Manager (m/f/d)

• Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need

• Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature

• Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass

• Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts

• Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings

• Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them

• Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification

• Professional Experience: You have at least two years of experience in Sales or Customer Success

• Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment

• Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture

• Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage

• Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices

• Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients

• Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures

• Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process

• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym

• Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday

• Discounts: Get a variety of great discounted offers, from fashion to leisure, through

• our employee benefits portal

• Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks

Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1964. 

Contact: Richard Wache

For further information: https://career.egym.com

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